Customer Service vs. Customer Experience
Create a customer experience that feels thoughtful, consistent, and aligned with the people you serve, and watch your business grow because of it.
Networking Through Anxiety
Feeling anxious about networking? Maria shares how she turned fear into confidence at the Goldman Sachs 10,000 Small Businesses Summit.
What is a Networking Coach? (And Why You Might Need One!)
A networking coach helps you build a strategy around your networking; not just show up and hope something clicks. Think of it like having a business GPS for your connections.
Stop Working In the Business and Start Working On It
You’ve probably heard this a million times: “Stop working in the business and start working on it.”
But if you’re like most small business owners, you’re probably wondering how to actually make that happen. Between client work, emails, and the never-ending to-do list, it’s easy to get stuck in the weeds.
Work On Your Marketing, Not Just In It
In our recent Coaching Hour, a powerful theme emerged: the value of stepping outside your daily operations and working on your business, especially focusing on marketing strategy.
From Cold Call to Great Conversation: My Interview on OC Talk Radio
A few weeks ago, I received a cold call.
Now, most of us brace ourselves when we hear that phrase, but this one turned into something amazing.
Overcoming Small Talk: Building Genuine Connections for Better Sales
We’ve all been there, standing in a networking event, business card in hand, stuck in yet another surface-level conversation about the weather or how bad traffic was getting to the venue. Small talk can feel like a necessary evil, but what if I told you that skipping the superficial and diving deeper could help you build stronger relationships and close more sales?
What Does Your Website Say About You?
Your website is often the first impression potential customers get of your business. Before they ever meet you, shake your hand, or hear your voice, they’re already making judgments based on how your site looks, functions, and communicates your brand. So, what does your website say about you?
The Power of Genuine Networking: How One Conversation Led to Big Opportunities
When it comes to networking, I always emphasize the importance of creating genuine relationships. It’s not just about making a connection but fostering mutual growth and collaboration.
Hype vs. Authenticity: Navigating Marketing with a Mindful Approach
In my recent deep dive into the book Hype, we explored how brands, companies, and influencers leverage social media and marketing to spark reactions, create hype, and drive people toward certain actions.
